Brently8 wrote:
I am thinking there has been a stuff up in the mailing of some membership renewals. I go to the footy with 6 other people all premium gold members at roughly $400 a year each. I received a notice a couple of weeks ago which told me my direct debit agreement had expired even though I had ticked a box last year to continue it year after year.
We were told by the club on Tuesday when 1 of the guys rang and asked why none of the 7 of us had got a renewal form that its not their problem its the mailing houses. He then said that we had until Friday (tomorrow) to have our forms submitted or we would lose our reserved seats. So one of the guys has had to go to the club, pick up membership forms, get them to all of us and take them back tomorrow.
Thats very poor form I believe considering I have been a member for over 20 years and 3 of the guys have been members since the late 1960s, all of us always at a premium level.
Reading the same thing written here by a couple of other posters makes me wonder how many others are in this situation. Also how many potential members they could be missing out on because they are not mailing out to lapsed members or to members who are about to lapse. The attitude of the people at the club dealing with it and that it occurred in the first place simply isnt good enough.
I wonder if the club uses a mailing company common to other clubs. There seems to be all good intentions but a lack of connection with the actual process somewhere in the membership department.
No signed posters here yet, for either me or my wife. I'm thinking I should probably check that the memberships have actually been renewed, and the details updated properly (her surname, my address), as my wife's membership renewal came in her maiden name, a long time after I'd updated her details, and a week after I checked that the memberships were renewed (along with my 2 nieces), but I also don't want to be a pain in the neck.