ScottSaunders2 wrote:
DocSherrin III wrote:
Franc de Borges wrote:
I got the upgrade to it this season as well, but wasn't forced to change seats and it hasn't been included this year.
(As I understand it)....If you were upgraded to Legends Lounge for 2019, you will be auto-renewed as a Legends Lounge member for season 2020. You'll only lose your Lvl 2 seats if you don't want to continue as a LL member and want to downgrade. Your reserved seats will be on Level 1. In essence, punished for accepting an upgrade that was viewed as a trial.
But according to the club there's a very sizeable waiting list for LL membership. They chose to put a price on loyalty and I believe that price is too much.
i can bullshit on that .. as there are always seats around us that are empty.
I must add my name to the list of people that arent entirely happy with the way the Legends Lounge has been handled.
I had the seats i wanted before that membership came along, i have the same seats i wanted last year with the free upgrade to LL (which i didnt use once) and if i want to maintain the seats i want (on Lvl 2) i have to remain a Legend Lounge member, despite it being something i didnt want, not do i ask for it ...
for me the LVL 2 seats, are the best in the house and im happy to pay a premium for them ... infact im pretty sure it was Captain Club Premium initially ...
the thing that actually really shitted me the most ... was how i have to collect my membership scarf/hat/whatever etc..
I pay a premiium price for membership ($1100 a year with away seats) and the least the club could do is send out my scarf/hat etc.. i can understand why the club would do that, for the vast majority of members that are paying for gen admin membership i.e. $300-$400 membership, but if im paying over $1000 im expecting a better service etc... perhaps thats abit elitest, but so what, im paying alot higher fees etc..
additional to that, im a member for 20+ years ... some sort of benefit in being a member, other than the club asking for more, it can be hard to not feel like a number sometimes.Poignant
This post summarises a change management must focus on.
No ifs or buts...
Its staring at them in the eye.
Like you, we all love Carlton.
Some of us, like me and my family, are in-love with Carlton.
We are the fabric, the culture of the club....especially so you Scott2.
Thanks for in the insight.
I have similar stories to share, but wont.
Too many to be comfortable about what the future holds.
Board and CEO talk about the Carlton family.
I know its just a business for Liddle, but the connectivity to hearts and minds is in need of a recalibration:need to be genuine.