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PostPosted: Sat May 18, 2013 4:08 pm 
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Bruce Doull
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DocSherrin wrote:
bondiblue wrote:

I know ex members who have not been contacted for 2 years yet were continuous members throughout the 2000 decade


But speaking from experience - do they really need to be reminded and/or encouraged like a 4 year old does to brush their teeth every night? Do they really need a sales call?


The club should at the very least be contacting lapsed members to ask why they've chosen not to renew. Who knows, they may actually get some information more useful than "our supporters are apathetic".

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PostPosted: Sat May 18, 2013 4:27 pm 
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Stephen Kernahan
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Apparently there's 8,000 from last season that haven't renewed...much higher number than I thought if correct.


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PostPosted: Sat May 18, 2013 5:47 pm 
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Rod Ashman

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I thought the numbers were meant to skyrocket with Ratten being gone and Malthouse coming in?

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PostPosted: Sat May 18, 2013 5:51 pm 
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Stephen Kernahan
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Blues2005 wrote:
I thought the numbers were meant to skyrocket with Ratten being gone and Malthouse coming in?


Carlton supporters are a funny (apathetic) lot...


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PostPosted: Sat May 18, 2013 6:02 pm 
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Rod Ashman

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DocSherrin wrote:
Blues2005 wrote:
I thought the numbers were meant to skyrocket with Ratten being gone and Malthouse coming in?


Carlton supporters are a funny (apathetic) lot...


They sure are. It just doesn't make any sense to me. There must be some kind of widespread sense of grievance underpinning it all - but what is the source of that grievance? Are things really THAT bad?

Legitimate finals aspirant since 2009, new captain, new and highly respected coach, a huge supporters base...

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PostPosted: Sat May 18, 2013 6:19 pm 
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Alex Jesaulenko
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DocSherrin wrote:
Apparently there's 8,000 from last season that haven't renewed...much higher number than I thought if correct.



That's an incredible figure and means that to even maintain our last years memberships numbers we are doing something right in getting new members - but must be doing something incredibly bad to piss off 20% of existing members not to renew. I can't believe it's all related to our onfield performances.

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PostPosted: Sat May 18, 2013 6:32 pm 
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Stephen Kernahan
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Blues2005 wrote:
DocSherrin wrote:
Blues2005 wrote:
I thought the numbers were meant to skyrocket with Ratten being gone and Malthouse coming in?


Carlton supporters are a funny (apathetic) lot...


They sure are. It just doesn't make any sense to me. There must be some kind of widespread sense of grievance underpinning it all - but what is the source of that grievance? Are things really THAT bad?

Legitimate finals aspirant since 2009, new captain, new and highly respected coach, a huge supporters base...


Maybe. Depends who you are. Last year Carlton allowed their 'Communications Manager' to speak at National Conferences as 'keynote speaker'...that would have been all well and good if the bloke knew three things about 21st century communications. It was things like that that kept building up and made us also-rans in the competition. By the time he was sacked it was 5 years too late. That made a difference to me. Certainly affected my decision, so I chose where my money went and when that avenue (Spirit of Carlton) was taken away...membership wasn't an option.

Others would view the purchase of a membership as an investment...what are they going to get for their return? The Carlton product isn't that great right now. Are you being entertained? Are you getting value for money? Is it more comfortable to sit at home and watch it in the comfort of your living room where the beer is colder, the food better, the opposition supporters less annoying and the toilets cleaner? Is membership for the diehards and lovers of live football?

Other than that - GWS wrote the best line written on here in a while that perfectly sums up why Collingwood membership is closing in on 80,000...The typical Carlton supporter votes with his/her wallet whilst the typical Collingwood supporter tries to knock that wallet off.

:clap:


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PostPosted: Sat May 18, 2013 11:09 pm 
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Ken Hunter
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DocSherrin wrote:
Apparently there's 8,000 from last season that haven't renewed...much higher number than I thought if correct.


Yep = Treatment of ex-Carlton great, etihad stadium & lack of on-field success or even a glimpse of improvement with majority now losing faith. Some won't even like this statement even more but a lot of our supporters are finding it even harder to accept the new coach. Don't shoot the messenger, just telling you what I keep hearing.


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PostPosted: Sun May 19, 2013 12:29 am 
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Rod Ashman

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DocSherrin wrote:
Blues2005 wrote:
DocSherrin wrote:
Blues2005 wrote:
I thought the numbers were meant to skyrocket with Ratten being gone and Malthouse coming in?


Carlton supporters are a funny (apathetic) lot...


They sure are. It just doesn't make any sense to me. There must be some kind of widespread sense of grievance underpinning it all - but what is the source of that grievance? Are things really THAT bad?

Legitimate finals aspirant since 2009, new captain, new and highly respected coach, a huge supporters base...


Maybe. Depends who you are. Last year Carlton allowed their 'Communications Manager' to speak at National Conferences as 'keynote speaker'...that would have been all well and good if the bloke knew three things about 21st century communications. It was things like that that kept building up and made us also-rans in the competition. By the time he was sacked it was 5 years too late. That made a difference to me. Certainly affected my decision, so I chose where my money went and when that avenue (Spirit of Carlton) was taken away...membership wasn't an option.

Others would view the purchase of a membership as an investment...what are they going to get for their return? The Carlton product isn't that great right now. Are you being entertained? Are you getting value for money? Is it more comfortable to sit at home and watch it in the comfort of your living room where the beer is colder, the food better, the opposition supporters less annoying and the toilets cleaner? Is membership for the diehards and lovers of live football?

Other than that - GWS wrote the best line written on here in a while that perfectly sums up why Collingwood membership is closing in on 80,000...The typical Carlton supporter votes with his/her wallet whilst the typical Collingwood supporter tries to knock that wallet off.

:clap:


It's a good line (and very true!), but I (and the club) would rather be in Collingwood's membership position than our own.

I take your point about Coutts, and while I respect your view, I would suggest that Coutts' continued employment at the club was probably not a decisive factor for most supporters in their weighing up of whether or not they should sign up. Hell, I would not be surprised if many of our supporters had never even heard of him. While some, particularly on this site, placed his performance under scrutiny, I have trouble believing that he was ever a widespread source of grievance.

What is so horrible about the Carlton "product" right now? We have been a finals aspirant since 2009. We have had one of the best players of his generation playing for us, and now we have a man considered to be one of the great coaches at the helm. We have comfortably outperformed both Essendon* and Richmond in recent years. Essendon* have not won a final since 2004. Richmond have not won a flag since 1982 and their last finals appearance was in 2001! If any team's supporters were going to lose faith over the years, it would be Richmond's. But year after year, they jump aboard in their droves. From the outside, you would not say that either club has been particularly well run (look at what Essendon* are going through now!) over the years, with each making numerous poor administrative and footballing appointments and decisions along the way. Yet these clubs' membership numbers leave us in the shade. What makes either of those clubs so attractive relative to us?

No doubt that it is easier and more convenient than ever to just watch the game on TV from the comfort of home. But that would be the case for supporters of all clubs. It doesn't seem to have stopped supporters of Collingwood, Hawthorn, Richmond and Essendon* from signing up.

It's a real mystery...

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PostPosted: Sun May 19, 2013 10:58 am 
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Bruce Doull
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AGRO wrote:
DocSherrin wrote:
Apparently there's 8,000 from last season that haven't renewed...much higher number than I thought if correct.



That's an incredible figure and means that to even maintain our last years memberships numbers we are doing something right in getting new members - but must be doing something incredibly bad to piss off 20% of existing members not to renew. I can't believe it's all related to our onfield performances.

I'm sure if the club made some phonecalls to these people, they might be able to figure it out.

Maybe they could conduct a survey (via email perhaps, to make it less intrusive) of the people in their database who have not renewed, with genuine tough questions about "Why have you chosen not to renew, and how can the club rectify it". From those results they can then draw graphs and thingies that paint a picture. You know, standard market research 101.

This might prove more effective than "If you don't sign up we won't be going to the G"

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PostPosted: Sun May 19, 2013 11:44 am 
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Stephen Kernahan
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Blues2005 wrote:
[

No doubt that it is easier and more convenient than ever to just watch the game on TV from the comfort of home. But that would be the case for supporters of all clubs. It doesn't seem to have stopped supporters of Collingwood, Hawthorn, Richmond and Essendon* from signing up.

It's a real mystery...


Give plenty of attention to our membership number ...but I wouldn't worry about the others. I've mentioned it before and I'll mention it again...we were 15,000 members down on Hawthorn last year and finished just behind them in terms of revenue derived from memberships. More than Essendon*. More than Richmond. People attending our games? Healthy. If Stephen Gough asked me tomorrow to present reasons as to why Carlton deserves to call the MCG home - I could whip up a presentation in half a day and get it a dozen copies couriered to his office. There are plenty of compelling reasons as to why we are still relevant, still a big Melbourne club and plenty of evidence to suggest a move to the MCG will only increase attendances at Carlton games.


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PostPosted: Sun May 19, 2013 12:20 pm 
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formerly King Kenny
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Potential for 1000 today if everyone currently at the ground buys one :-)


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PostPosted: Sun May 19, 2013 9:11 pm 
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Bruce Doull
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SurreyBlue wrote:
DocSherrin wrote:
Apparently there's 8,000 from last season that haven't renewed...much higher number than I thought if correct.


Yep = Treatment of ex-Carlton great, etihad stadium & lack of on-field success or even a glimpse of improvement with majority now losing faith. Some won't even like this statement even more but a lot of our supporters are finding it even harder to accept the new coach. Don't shoot the messenger, just telling you what I keep hearing.

that or sticks is a great leader.. and we all follow him and his vision... and his 3 flags in 2 seasons yet to play.... :thumbsup:

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PostPosted: Sun May 19, 2013 9:31 pm 
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formerly King Kenny
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King Kenny wrote:
Potential for 1000 today if everyone currently at the ground buys one :-)


29k only today.


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PostPosted: Mon May 20, 2013 8:46 am 
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Rod Ashman
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And someone on radio said it was a good crowd :confused:

Monday night would have scared plenty away.

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PostPosted: Mon May 20, 2013 10:11 am 
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Alex Jesaulenko
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dane's trolling again


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PostPosted: Mon May 20, 2013 10:15 am 
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Alex Jesaulenko
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21/05/2012 - 45,012
20/05/2013 - 45,008

I suppose now we're just hoping to top last year?

Gotta get 794 more before end of June.

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PostPosted: Mon May 20, 2013 4:56 pm 
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Ken Hunter

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PostPosted: Mon May 20, 2013 5:56 pm 
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Harry Vallence
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Everyone else get the email today promoting the free edition of "From the Coach'?

What a load of shit. They're not showing already paid up members how good it is to get exclusive content. They're showing us how they try to milk us of every cent we have. They're creating this content regardless, it's just a kick in the guts that someone like myself, who pays over $1k a year in memberships (let alone the costs of going to games) that they want me to pay an extra $50.

I chose not to sign up to this package when I renewed and thought it was poor form then too but getting an email about it today just grinds my gears. and for the record I didn't watch the 'teaser' video they sent with the email.


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PostPosted: Mon May 20, 2013 7:12 pm 
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formerly King Kenny
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Pklz wrote:
Everyone else get the email today promoting the free edition of "From the Coach'?

What a load of shit. They're not showing already paid up members how good it is to get exclusive content. They're showing us how they try to milk us of every cent we have. They're creating this content regardless, it's just a kick in the guts that someone like myself, who pays over $1k a year in memberships (let alone the costs of going to games) that they want me to pay an extra $50.

I chose not to sign up to this package when I renewed and thought it was poor form then too but getting an email about it today just grinds my gears. and for the record I didn't watch the 'teaser' video they sent with the email.



I raised this at the supporter night earlier this year.

It should be inclusive to the membership cost as additional value.


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