Not true. I received an email outlining everything that was happening with changes this year. If people didn’t receive it, maybe they should update their contact details.

Not true for you maybe.
I rang them today and asked the question and I was told that they “would’ve” sent an email, sent a text and mailed me. I got nothing and all 3 contact points were correct as they have been for years. I was also told that the auto-renew was because of the captains club upgrades. As an interstate member I didn’t upgrade any 3 of my memberships yet they all renewed.

I think I recall last year that as part of accepting the free upgrade you agreed to go on auto renewal ...?

Yes. That's correct.

It was a condition of accepting the free upgrades offered for 2019 memberships that you were agreeing to sign onto an auto renewal program for 2020 memberships and beyond. It was made clear and was discussed on here.

I agree that I don't generally like the practice, but if anyone signed on for the free upgrades offered during the last membership year is now complaining that they're on an auto renewal system their complaints are 12 months too late.

Here's the old link from the club -> https://www.carltonfc.com.au/news/2018- ... 18-members



verbs was the first to note it on here -> viewtopic.php?p=1908277#p1908277

There's no upgrades for Interstaters, and I didn't sign on anything.
I call them. I give them my order. I pay. That's it!

Its a crap practise.

Signed up a Collingwood supporting mates 1 year old.

Would love to be there when the membership pack arrives! Figure for a $70 donation to the club, it’s worth the comedic value.

Is the auto renewal common practice with the other clubs?

Yes, but they're not so underhanded about it.

https://membership.collingwoodfc.com.au ... c-rollover

If that's what's happened. I agree completely.

I signed up for a upgrade last year, pretty sure I was on an interstate membership. I'll have to double check.

Either way, if you didn't sign on for an upgrade and they've automatically charged you then that is poor form.

Not sure if it's "they'll be getting a letter from my lawyer" poor form, but definitely worth a stern phone call/email.

Its real shifty stuff at Carlton!

I mean calling it Carlton for life is really tricky.

Carlton have been doing this auto renew thing for a while now and they clearly state that you need to opt out. I received mail, email and sms reminders about the upcoming auto renew date so I'm not sure why some people had issues... still not good enough by the club to allow this to happen even to 1 person.

Same here Sidefx.

The Membership Dept took funds from my credit card without my consent. Period. That's ILLEGAL!!!!
I am furious with this.

I haven't called the club till I've cooled right down.

I've spoken with others and the same to them, or the other story they lose their seats if they don't pay for the upgrade only to have to argue to get their seats back.

Thankfully they didnt use my card to upgrade other memberships I have paid for over the years.
The result of this....I will continue being a member, but will ask my lawyer to send a warning letter to the club, and I will not be using my credit card to buy other people's memberships.

This is really [REDACTED] practise.
Talk about 101 how to lose respect and put supporters off side.
So this is how Liddle gets results.

This practise reminds me of a time I worked for a public listed company at Executive level many years ago. When the CEO had agreed with another Director to increase charges without warning, knowing that only 5% would notice and complain, and knew I had to leave that Company and did. I wasn't in their good books when I voiced my opinion.

It is unethical.
No one contacted me.
No one at Carton had authority to use my credit card.
I don't do Direct Debit because it can't be trusted.