Dear Liam,

The past three weeks have been tough for all of us.

Players, coaches, staff, commercial partners and each of our 67,000 members – we have all been challenged in one way or another.

As difficult as these circumstances have been, the unity of our football club continues to shine through.

Over 500 new members have signed up since it became known the season would be suspended, more than 100 existing members have purchased additional packages, and literally thousands of you have reached out to us pledging your ongoing support.

We are overwhelmed by this support and equally grateful for the patience and understanding shown by all of our members as this situation continues to evolve.

Whilst it continues to be the AFL’s absolute priority to play all remaining 144 games and finals, it isn’t yet clear how the season is going to take shape. As soon as the AFL makes a decision around how the season will progress, we will be in touch with all of our members to discuss a range of options to best suit each of your individual situations.

At this point in time, we are relying on our members more than ever. We have always said that our club exists because of our members, and never has this been truer and more important than right now. Monthly membership payment plans will proceed on the 15th of each month, and we will be doing everything we can to add value to your membership and keep you connected with the Club.

I appreciate that we have each been impacted differently by this pandemic and some are feeling it more so than others. We will continue to work through your individual circumstances and queries and do all we can to support you through this challenging time.

Our Membership team remains here for you via phone and email, or you can request a call here. Before making contact, I encourage you to read through our FAQs by clicking here.(1)

During times like these, our key people need to be more accessible than ever. We want to provide answers to your questions, and we want to share with you our thinking on how we plan to rebound as quickly as possible once this situation is behind us. I will be available exclusively to members between 12–2pm AEST tomorrow (Thursday 9 April) to answer any questions you may have or feedback you wish to provide. Click here to gain access to the online Q&A.(2)

In closing, I wanted to remind you that this is a time to focus on priorities beyond sport. It is a time to focus on yourself and your family – to stay safe, stay home and take care of your wellbeing.

Thank you once again for standing by us.

I’m with you in this, I also pay for the international streaming plus I have NSW memberships for me an my daughter (which is where I lived before moving to Singapore). NSW membership seemed better than international at the time, but I obviously need to revisit this decision.

I’ve been to less than a handful of matches in the last 12 years so I also see this as a willing donation to the club. Ironically I was never a paid member until after the salary cap penalties as I never felt the club needed my support until that point, yet I have attended many, many more matches before being a member than as a member (100s more).

On the other hand I would like to have my international streaming membership refunded in some form.

Now I can buy a membership to the club with the cash I get back.

After several mails, toing and froing and telling them their terms and conditions don't apply when they took money out of my account after the season was called off, today, I received this:



Hi Gavan,

Thank you for reaching out and for your patience during this challenging time.

We understand you are disappointed the AFL has been suspended. As sports fans we are too. However, we understand these difficult decisions have been made in the interest of the health and wellbeing of the athletes, support teams and fans.

With the 2020 season suspended, we can confirm that a refund of $199 Aud is being processed to your nominated bank or payment account. Please allow up to 14 days for this refund to appear, due to bank processing times.

As you have requested a refund, we have cancelled your subscription which means you won’t be charged again. Your cancellation will be effective from today.

If you find yourself missing your footy, we are now offering a reduced rate weekly and monthly subscription during the season suspension period, so you can catch our on-demand content. This includes:
• Full match replays from the past few seasons
• Classic matches to replace the 2020 games that should have been
• Old and new FOX FOOTY entertainment shows

You can resubscribe at anytime by following the steps here: How do I resubscribe on my Watch AFL account?

We wish you and your loved ones the best of health and hope to have you back when the season resumes.

The Watch Team

Now I can buy a membership to the club with the cash I get back.

After several mails, toing and froing and telling them their terms and conditions don't apply when they took money out of my account after the season was called off, today, I received this:



Hi Gavan,

Thank you for reaching out and for your patience during this challenging time.

We understand you are disappointed the AFL has been suspended. As sports fans we are too. However, we understand these difficult decisions have been made in the interest of the health and wellbeing of the athletes, support teams and fans.

With the 2020 season suspended, we can confirm that a refund of $199 Aud is being processed to your nominated bank or payment account. Please allow up to 14 days for this refund to appear, due to bank processing times.

As you have requested a refund, we have cancelled your subscription which means you won’t be charged again. Your cancellation will be effective from today.

If you find yourself missing your footy, we are now offering a reduced rate weekly and monthly subscription during the season suspension period, so you can catch our on-demand content. This includes:
• Full match replays from the past few seasons
• Classic matches to replace the 2020 games that should have been
• Old and new FOX FOOTY entertainment shows

You can resubscribe at anytime by following the steps here: How do I resubscribe on my Watch AFL account?

We wish you and your loved ones the best of health and hope to have you back when the season resumes.

The Watch Team

Now I can buy a membership to the club with the cash I get back.

They gave me three months extra membership for free, so assuming the season is only delayed by three months I get my full 12 months worth.

Dear Liam,

We are writing to inform you that the Carlton Football Club will continue to support our co-major partner, Virgin Australia as it enters into voluntary administration, as a result of the current COVID-19 pandemic.

From an economic perspective it would be hard to think of an industry hit harder than the airlines. As a club, we will continue to offer our full support to CEO Paul Scurrah and his team at Virgin Australia.

Virgin Australia and their people have stood by our side for the past five years and through some very difficult periods for our football club. Their commitment to us has never wavered and they are an incredibly important partner of the Carlton Football Club and more broadly, the AFL industry.

Our partnership has been one of enormous mutual benefit. In 2019 alone, our Carlton IN Business network delivered more than $5 million worth of business to Virgin Australia. Like our club, Virgin Australia will likely look quite different post COVID-19, but whilst they continue to fly Australian skies, they will always have the unequivocal support of our club.

This is an incredibly difficult time for all Virgin Australia staff and their families, and the thoughts and best wishes of the entire Carlton family are with them.

We will continue to keep members updated on this situation.

As always, we thank you for your continued support of the Club.

Fantastic effort if the club goes close to a break even result in 2020.

They offered us all that.
I wanted the cash to put into the club.
Each to h is own.
I also bought a Firestick that enables me to get Fox Footy Australia at no cost so I am hoping I can access the footy that way.

Hey all, for what it's worth I requested a callback from the club earlier this morning and (impressively) they've already called me to have a chat.

Long story short, Cain wrote that email a few weeks back and had expected to have better information from the AFL by this point. In the absence of that information, he asked that the email go out just so people stay connected.

I was told the club has already brainstormed a list of options (about 15 options that will be whittled down to 5 in due course) and those options will be put to members in due course, once (I assume) it can be established that the options are compatible with whatever the league decides to do for this season moving forward.

The options at a high level ranged from refunds to future incentives but understandably there're being cautious about communicating those out too early.

So the advice is to sit tight right now and information will be forthcoming soon enough.

Hope that helps!