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| Membership Complaints http://www.talkingcarlton.com/phpBB3/viewtopic.php?f=2&t=29672 |
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| Author: | Spirit of Carlton [ Tue Mar 22, 2011 10:15 pm ] |
| Post subject: | Membership Complaints |
Could anyone who has had problems with their CFC or SOC membership for 2011 please post in this thread. What we need are SPECIFICS. Your method of application: 1) Online, 2) Phone, 3) Mail, 4) Visy Park Problem encountered: a) what happened next If you can structure your reply in these terms we might be able to submit something to the club that can reveal some systematic failures that will need to be addressed. Please NO RANTS. We want SPECIFIC PROBLEMS and how where they happened in the service supply chain. Thanks. |
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| Author: | Bomba Sheldon [ Wed Mar 23, 2011 6:12 am ] |
| Post subject: | Re: Membership Complaints |
I didnt get my hat coupons but the lady at the club when I rang said that they would put two aside for me under my name to pick up at the ground on Thursday - so happy with that service  well done on trying to address members concerns - the better and more professional we can get at this the better!!!
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| Author: | The Normal One [ Wed Mar 23, 2011 6:48 am ] |
| Post subject: | Re: Membership Complaints |
Two things stick out for me ONLINE: 1. The backend database should be setup to group individual family memberships together so they can be renewed under the one portal login. 2. How the hell do I change my membership type online? The club has cost itself money ..... again. (I don't call as it's painful from past experiences) |
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| Author: | TruBlueBrad [ Wed Mar 23, 2011 7:08 am ] |
| Post subject: | Re: Membership Complaints |
Club membership AFL Member with club support Auto renewal Haven't received membership extras yet. i haven't followed it up with the club as I've put it down to the delays. SOC Joined online (via ticketmaster portal) about a month ago and havent received anything. Not too concerned about this one. |
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| Author: | buzzaaaah [ Wed Mar 23, 2011 7:24 am ] |
| Post subject: | Re: Membership Complaints |
TruBlueBrad wrote: Club membership AFL Member with club support Auto renewal Haven't received membership extras yet. i haven't followed it up with the club as I've put it down to the delays. X 4 (3 memberships at my place) I haven't called either. When you have delays every year and this year seems worse, there is a systemic error. You can't just say "we've had delays" year after year. |
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| Author: | Saddo9 [ Wed Mar 23, 2011 7:41 am ] |
| Post subject: | Re: Membership Complaints |
x1 for not receiving my membership pack yet. Not overly fussed about this as I never wear the hat but an updated sticker to go on the car would have been nice. |
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| Author: | kezza [ Wed Mar 23, 2011 7:42 am ] |
| Post subject: | Re: Membership Complaints |
I have an adult membership and my daughter has a concession membership (student). The past couple of years i organised to have my daughters membership paid by direct debit out of my account. Mine was originally part of a family membership that we no longer do and was paid annually. Last year i rang the membership department to organise mine to be direct debited too. I gave them my credit card details, (different to the one my daughters was debited from). On the date it was due to be debited i checked my account and found it not had come out. I rang the membership department after a few days and they said it hadnt been activated and she would do so. I asked if they had my bank details and she said yes and the payment would come out the next day. The next day i checked my account and it hadnt come out. I then noticed that the account that my daughters membership comes out of had been debited for my membership. In summary, the club has used an account that they do not have authority for my membership. I didnt bother ringing back as it would probably lead to more problems. |
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| Author: | Donstuie [ Wed Mar 23, 2011 7:52 am ] |
| Post subject: | Re: Membership Complaints |
Every year I roll over my membership straight away, and every year I receive it well after everyone else (supporters of other clubs). Simple as that. My brother and his kids (all Richmond supporters) do the same and get their's before Christmas. Mine don't arrive for a good 4-6 weeks after. Good thing I don't have kids. |
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| Author: | Wild Blue Yonder [ Wed Mar 23, 2011 8:23 am ] |
| Post subject: | Re: Membership Complaints |
A simple email or txt from the club about what to do for the first game if you haven't received your membership card by now might be effective. |
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| Author: | Blue Vain [ Wed Mar 23, 2011 8:31 am ] |
| Post subject: | Re: Membership Complaints |
I have premium gold Captains club reserved seats. Tried to renew online but wasn't able to. I rang membership, waited on the phone for an eternity and was told the online service isn't available for my tickets.  What's the point of having an online service to assist practicality if you cant utlilise it? |
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| Author: | missnaut [ Wed Mar 23, 2011 8:52 am ] |
| Post subject: | Re: Membership Complaints |
Good idea Common problems seem to be: - AFL members w/ club support not receiving packs - Reserved seat members unable to renew online - Unable to change membership type (ie Football to Captains Club) online |
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| Author: | Wojee [ Wed Mar 23, 2011 9:09 am ] |
| Post subject: | Re: Membership Complaints |
I buy three memberships each year. To renew online I have to log on to the membership renewal site individually and renew each membership one at a time despite them each having the same contact email address and being paid for with the same credit card. I renew the three memberships in the same sitting, so over the course of half an hour or so. The two junior members, who both have identical memberships, received their membership packages a week apart. Not a big deal unless you're trying to placate a young kid who is distraught that their sibling has their gear and they don't. Surely it would be more efficient to ship memberships to the same address together. |
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| Author: | kingkerna [ Wed Mar 23, 2011 9:22 am ] |
| Post subject: | Re: Membership Complaints |
missnaut wrote: Good idea Common problems seem to be: - AFL members w/ club support not receiving packs - Reserved seat members unable to renew online - Unable to change membership type (ie Football to Captains Club) online add me to the AFL Members list not receiving anything, |
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| Author: | bondiblue [ Wed Mar 23, 2011 9:40 am ] |
| Post subject: | Re: Membership Complaints |
Wojee wrote: I buy three memberships each year. To renew online I have to log on to the membership renewal site individually and renew each membership one at a time despite them each having the same contact email address and being paid for with the same credit card. I renew the three memberships in the same sitting, so over the course of half an hour or so. The two junior members, who both have identical memberships, received their membership packages a week apart. Not a big deal unless you're trying to placate a young kid who is distraught that their sibling has their gear and they don't. Surely it would be more efficient to ship memberships to the same address together. 1. Ditto above 2. However when I attempted to add individually after the first submission, despite my details being the same (and I ticked the box to remember the details the next time...because I had more to add individually) it wouldn't allow me too continue. I had information missing...supposedly. The information was the same for all. Calling in by phone is too time consuming anf the wait is unbearable for me, hence why I go to the website....catch 22. So I didn't add an others I intended to. 3. I couldn't upgrade on line. 4. Despite requests year after year for our family seats (reserved) to be together, we are being separated and when this is bought to Dept attention, in order to fix it up, we're moved elsewhere. We don't do that anymore. My cousin continues to have the same issue. Thanks for making an attempt to sort out the gaps of our Membership Dept SOC...it seems we are at the arse end for service of all the clubs...very sad...but good news is that it will be fixed and become the best.....I hope. |
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| Author: | grrofunger [ Wed Mar 23, 2011 9:48 am ] |
| Post subject: | Re: Membership Complaints |
without fail year after year something is wrong or missing or damaged when it arrives whether its the names spelled wrong, packages delivered wrong, pieces missing from the pack or things like certificates or photo frames etc - being damaged. its appalling service |
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| Author: | dane [ Wed Mar 23, 2011 10:47 am ] |
| Post subject: | Re: Membership Complaints |
Donstuie wrote: Every year I roll over my membership straight away, and every year I receive it well after everyone else (supporters of other clubs). Simple as that. My brother and his kids (all Richmond supporters) do the same and get their's before Christmas. Mine don't arrive for a good 4-6 weeks after. Good thing I don't have kids. Have you got reserved seats? |
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| Author: | Dirko [ Wed Mar 23, 2011 11:04 am ] |
| Post subject: | Re: Membership Complaints |
Never had a problem with my memberships.... I may be in the minority 
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| Author: | missnaut [ Wed Mar 23, 2011 11:37 am ] |
| Post subject: | Re: Membership Complaints |
sjabc wrote: Never had a problem with my memberships.... I may be in the minority I had no problem renewing mine online - but it was a Football Silver and I made no changes to the type of membership whatsoever. |
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| Author: | kernafides [ Wed Mar 23, 2011 11:40 am ] |
| Post subject: | Re: Membership Complaints |
I'm another afl member who has not received my extras....a day before the game is pretty poor...seems they might spend their time chasing up new business as opposed to looking after those who have already paid |
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| Author: | bondiblue [ Wed Mar 23, 2011 11:41 am ] |
| Post subject: | Re: Membership Complaints |
sjabc wrote: Never had a problem with my memberships.... I may be in the minority ...hopefully you're in the majority of the 37700 thus far, otherwise it's a disaster....and those patting themselves on the back about the great job they are doing in the meberships need a stoning for the disappointment they have created and the general standing of the great CFC in the Carlton community...a community we are trying to grow...and should be well over 50,000 |
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