Tell you what, the club is not doing a good job in keeping members who put their hand in the pocket happy. This year we "upgraded" in December from Social Gold to "premium" seating. Mostly to get better seats at TD (level 2).
So what happens? Firstly the club does not look at our renewal until late Feb and then e-mails us that they can not offer us better seats at the G so the choice is our existing seats (which are OK) and level 4 (
). Of course we told them we did not want to move but already not happy (more money - same seats). When I made that point the memebrship department they promised a voucher for the Carlton shop - this voucher never arrived.
Then comes our first game at TD with our so called "premium" seats. I nearly exploded. We had row U at level 2 - which is the last row in the pocket and so far up it is actually level 3 and tucked under the concrete overhang from level 4 (so really as high as front of level 4).
We were so far tucked in the back we could not see the large score board without bending down to the knees and we were in the only area where no TV was mounted on the concrete ceiling. And 10 min. walk (at least) from the SC. Absolutely sheit.
So that is what we got for the most expensive membership available. I am writing to Malouf this week. Clearly we will be downgrading our membership next year - but then they will probably try to take our old seats at the G away from us. What a bad service. I also find it unaccepatable that it seemingly does not matter if you sign up early - it is just a lottery. How can the Club call seats where we were seated "premium" - it is fraud. I was so angry Friday that I was close of to deciding to give our memberships away for good. We also spend a lot of money with the club to support it like buying the expensive car raffle tickets, attending most functions etc. Will not be doing this this year.