Thanks for posting that, BS.

I'd also recommend you email the club about this. I'm not sure if the CEO would care, but he should. I'd hope that the club understands there are two target audiences for its affections:

One is the corporates and the people who control the money. Greg Swann is very comfortable operating within this sphere, which is wonderful for the club. You need that.

The other audience is regular supporters and members such as ourselves. A good CEO knows to also cater to the base, but it's been something that Carlton has been really awful at for a fair while now.

Not sure if the club actually has anyone on the management team who is passionate about involving the supporter base, and taking them along for the ride. But they should. Then you wouldn't get the sort of rubbish you were served up the other day.

Great organisations don't pick and choose when they care. They care all the time, about all of their customers. Not just the ones who spend the most amount of money.

Even the humblest businessperson knows that: you treat every customer as your best customer. Because you just never know.

I know some may brand you a whinger or roll their eyes at the thought of you trying to 'bother' the club with such feedback. But if the management at Visy Park have any understanding of customer/client service, they should welcome your feedback and attempt to address the issues.

I hope not, but I suspect it certainly is a high priority.

The clubs don't directly deal with the TV rights issue every day and sponsorship, although important, is negotiated by a small number of Carlton Execs.

If I was a sponsor and took a wander around the club and got sh1t service only because I was considered "just another supporter/member" I'd be less than impressed.

The bulk of the effort needs to be aimed at the supporters.

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I hope Essendon* folds.

My mistake it was Jason Johnson not Mark Johnson running the cafe at Visy Park.

http://www.afl.com.au/tabid/208/default ... wsid=89397

Verbs....the very FOUNDATION of our society!!

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That’s not a political statement — it’s a harsh reality, and we must act,” she said. “He is a clear and present danger to the things that keep us strong and free. I support impeachment.”

CHICKEN WINGS!!!!! (It's a family restaurant after all....)

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TC suffers from the social media illness - the death of respect and constructive discourse by keyboard.

My impression over the last couple of years is that interest in the members isn't that high. That reflects the growth in our membership in relation to other clubs.

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T E A M

I don't think anyone on here would argue with that Buzz. That might be the single one thing everyone on TC agrees with.

What are you basing that on?

I got the impression from an article on it recently that he's the frontman, backed by experience.

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"I had to eat"

Tend to agree with Doc Sherrin - get some Hooters chicks in, liven up the place a bit.

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#DonTheStash

Mark Johnson owns a fantastic Bourke Street cafe opposite Allans Music - great place...

Maybe we got the wrong Jonson!!!

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"...that's the thing about opinion - you don't have to know anything to have one..." Andre Agassi commenting on Pat Cash 2004
"...the less you know - the more you believe..." - Bono 2006

Clearly Swann needs to get downstairs and gets some chicks in with pasties on their big tits to fly the flag in that cafe.

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This might sound extreme in the context of alleged sexual assault, drunken violence and a drug trafficking charge...

This would be a nice welcome to the place.

At last. Someone who understands the importance of customer satisfaction.

Flag wavin' big titty pastie chicks. If thats not worth 10,000 extra mem's i don't know what is.

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I hope Essendon* folds.

Don't you just hate it when someone else has already posted what you wanted to post?

*shakes fist at CK*



In all seriousness it's a disappointing read.

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"One of my favorite philosophical tenets is that people will agree with you only if they already agree with you. You do not change people's minds." - Frank Zappa

We are the people who provide the money John. Without people rocking up to the game, getting Foxtel subscriptions, etc, they who control the money control a whole lot less. Combine that with direct merchandise sales, free offerings from supporters within corporations and the fact that surveys will eventually reveal what portion Carlton contributes to the AFL's money pool, and you'll see a decline in Carlton revenue when you push away the fans.

I'm starting to think some people at the top in both the football & corporate sides of the club believe we're all lemmings. I know we're trying to be innovative with our marketing, but that's pushing it. Maybe this is the last bastion of 'old school footy'?

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29 different attributes,
And only 7 that you like;
20 ways to see the world,
Or 20 ways to start a fight.

Its his company and he runs it - not very well obviously if he doesnt have any food ready for the lunchtime rush.

My grandfather used to run a cafe and the first thing you need to do is have food ready to sell at your busy times - I would think that Lunchtime would be a busy time. So that would be FAIL Jason Johnson.

You want girls who can play Vuvuzelas?
No problem.

_________________
That’s not a political statement — it’s a harsh reality, and we must act,” she said. “He is a clear and present danger to the things that keep us strong and free. I support impeachment.”

Unless you travel OS and the US especially, you don't realise how bad the customer service is in Australia.
You're right in that a customer focused approach is to ensure you leave the place haveing had a positive experience. That ensures repeat business, positive word of mouth and encourages people to spend more in the first place.
Australian retail is more of a "don't know" "don't care" approach. They don't care because they get their $17.50/hour regardless of how much they sell or how highly the customers rate them and unless they stab a customer, they won't lose their jobs because it's too hard for lazy managers to replace them and what they find isn't much better anyway.

I think it can be improved with better staff training but thats only if the people running the place ie CFC are enthusiastic about their customers in the first place. I'd love BLue Sombrero to send an email just to see the pitiful response he gets. The workers quickly pick up if the boss cares or not. If the boss doesnt care, why should I?

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T E A M

You don't need to tell me that, Jimmae. I agree with every word you say.

I just don't think Greg Swann is that kind of operator. His thing is all about being connected with Melbourne's upper echelons, and I don't think it's in his DNA to manage a customer-focused business.

Which is no big deal, provided he recognises the need for such a focus, and if so then ensures there is someone within the organisation to manage this side of things.

I've got no problem with Swann, he does what he does well. But as you say, it'd be pretty foolish if the club didn't bust a nut to love its members and supporters. Because while TV revenue funds the league, sheer numbers of supporters fund the club.

North Melbourne proves this. Despite recent premiership success they still have the stench of death about them, because they just don't have the supporters behind them. Sponsors want the supporter numbers too.

So yeah, we matter.

Of course BS should forward his observations to the club...it does absolutely no good posting it here except to make himself feel better for the release and enables the rest of us to have a rant as well.

He should email to Greg Swann (I'm sure people have posted his email before), and cc to the following addresses.


Administration/General
blues@carltonfc.com.au

Carlton Shop
carltonshop@carltonfc.com.au