I've been a member since '96... I used to be a social club member in the early years when I could barely afford it, and loved it. Getting to the game in time to see the second half of the reserves, just to see who may be in contention for the next game. The atmosphere around the social club was brilliant. Chatting away with injured players as they passed through etc...

These days I just buy a standard membership but feel distant... maybe it's an 'innocence of youth' factor? I don't know. Still love the club and get to as many games as possible, even try to make at least one interstate trip per season. Just feels different.

...but above everything, I can't believe that Dane of all people started a thread questioning Carlton's organisational direction...wow.

I compare that to what I know would happen over here, and it'd be chalk and cheese.

THAT'S customer service.

Sounds like speculation to me. You have implied that if you were dealing with Carlton, they would have turned away someone in a wheel chair for having the wrong tickets.
I am not even sure the evil empire that is Carlton could manage that.
To further this Carlton do not control the gates at the MCG or Etihad either.

I compare that to what I know would happen over here, and it'd be chalk and cheese.

Booked tickets from Australia online, for the four of us. Pretty decent seats but nothing fantastic.

Got to the game, and was rained out. When that happens, you get to choose another Yankees home game. Which we did at the box office downstairs.

Now I wasn't paying enough attention, because the new tickets I'd picked up for the next night didn't include a seat with wheelchair access (for daughter). I guess half their fault, half mine.

Anyway, got to the game and the guys at the gate spotted our wheelchair, clocked the tickets, and figured something was wrong.

So one of the gate staff took us over to Yankees management desk. We were greeted by two very professional (very attractive - hey it never hurts) staffers. As soon as she saw our problem, she said "come with me, guys"

And she proceeded to take us straight to the player's-friends and family section, right behind home plate.

Introduced us to the manager there, wished us a great night, and THANKED us for visiting the Yankees.

So they not only made good, but without even being asked, gave us thousand-dollar seats when we'd paid for $125 ones.

All for people who they knew would probably never come back.

I compare that to what I know would happen over here, and it'd be chalk and cheese.

THAT'S customer service.

Booked tickets from Australia online, for the four of us. Pretty decent seats but nothing fantastic.

Got to the game, and was rained out. When that happens, you get to choose another Yankees home game. Which we did at the box office downstairs.

Now I wasn't paying enough attention, because the new tickets I'd picked up for the next night didn't include a seat with wheelchair access (for daughter). I guess half their fault, half mine.

Anyway, got to the game and the guys at the gate spotted our wheelchair, clocked the tickets, and figured something was wrong.

So one of the gate staff took us over to Yankees management desk. We were greeted by two very professional (very attractive - hey it never hurts) staffers. As soon as she saw our problem, she said "come with me, guys"

And she proceeded to take us straight to the player's-friends and family section, right behind home plate.

Introduced us to the manager there, wished us a great night, and THANKED us for visiting the Yankees.

So they not only made good, but without even being asked, gave us thousand-dollar seats when we'd paid for $125 ones.

All for people who they knew would probably never come back.

I compare that to what I know would happen over here, and it'd be chalk and cheese.

THAT'S customer service.

Collingwood is wisely building on its campaign from last year with this new tv commercial:

http://sceneon.com.au/director/1/Andrew-Coyle

It's just an ad and it's chock full of hyperbole, but the theme coming out of that place is consistent: the supporters matter. They're joining the collingwood 'army', which is more than just paying membership fees to see the footy.

It's actually a very simple thought, but it works.

Booked tickets from Australia online, for the four of us. Pretty decent seats but nothing fantastic.

Got to the game, and was rained out. When that happens, you get to choose another Yankees home game. Which we did at the box office downstairs.

Now I wasn't paying enough attention, because the new tickets I'd picked up for the next night didn't include a seat with wheelchair access (for daughter). I guess half their fault, half mine.

Anyway, got to the game and the guys at the gate spotted our wheelchair, clocked the tickets, and figured something was wrong.

So one of the gate staff took us over to Yankees management desk. We were greeted by two very professional (very attractive - hey it never hurts) staffers. As soon as she saw our problem, she said "come with me, guys"

And she proceeded to take us straight to the player's-friends and family section, right behind home plate.

Introduced us to the manager there, wished us a great night, and THANKED us for visiting the Yankees.

So they not only made good, but without even being asked, gave us thousand-dollar seats when we'd paid for $125 ones.

All for people who they knew would probably never come back.

I compare that to what I know would happen over here, and it'd be chalk and cheese.

THAT'S customer service.

I suppose if nothing else the communication and face to face service is something the club could definitely strive to improve on.

O.K. So which of you guys called SEN to discuss your grievances on The SOC, just now?

what was said harks ?

Very much echoed Doc's feelings on the whole thing.
An expression of disappointment of the SOC being set up in the "dark ages", but now that things are rolling on well, they've been advised that they are no longer a required commodity.

Very much echoed Doc's feelings on the whole thing.
An expression of disappointment of the SOC being set up in the "dark ages", but now that things are rolling on well, they've been advised that they are no longer a required commodity.

Wasn't me....only time I listen to SEN is when they actually have the footy on. Glad the grievance was aired though.