Eddie wrote:
Got tickets bottom level ponsford stand. first lot i was allocated timed me out after one minute so had to go through all the barcodes again.
This may sound like a weird questions Eddie, but what browser where you using. Was it Google Chrome.
I too got timed out after I'd entered bar codes and credit card info. I copied and pasted it all from a doc so it only took me about 2-3 mins when you are supposed to get 8.
My brother meanwhile got thru and got tickets but I went back to do a bit of experimenting.
I found that as soon as i entered the tiketek page the time clock started straight away, before I did anything else. Once clicking the ALF link and then the relevant game etc the clock was still ticking. Even if you get the "website has heavy traffic, will re-try in 5 seconds" page when it finally got through the clock had been ticking all along. This meant that by the time you got into the actual tickets allocated page after entering bar codes, but before credit card info, the clock may have been down to 2 minutes, or less, depending how long it took to get there.
The clock should start as soon as you see the seats offered but it starts much earlier and if you have trouble getting through, you may eventually get through with not enough time left to complete the transaction. this also happened to me last year, where i got timed out after about 2 minutes on the page once i saw the tickets offered.
i'm interested if anyone else has had a similar experience and what browser they were using. I'm not sure if the browser is relevant (as it seems bizzare that it would be) but I have a feeling that it may refresh in a different way.